Fedora Hats

At DezzieG, your satisfaction is our top priority and we really mean this. 

We understand that sometimes things might not be a perfect fit, and we want you to shop with confidence. That’s why we are pleased to offer a straightforward means to exchange and a hassle-free return policy.

1. Exchanges are welcome within 7 days of purchase provided your item has not been worn and tags are still attached. Just email us on returns@dezzieg.com and tell us your wish and we will make it our command.

2. Returns are welcome within 7 days of purchase provided your item has not been worn and tags are still attached. Just email on returns@dezzieg.com and tell us why and remember to include your order number in your mail.

3. Guarentee - 30 days. Email us on returns@dezzieg.com and tell us the details. 

4. For both Exchanges and Returns please ensure your request complies to the following conditions:

Email: Please do not send any item back until you have received return instruction from returns@dezzieg.com.

Original Packaging: The item must be returned in its original packaging, including all tags and labels still attached, as well as any accessories that were included in your purchase.

Condition: The item must be unworn, unwashed, and in the same condition as when you received it.

Cost of Return: The cost of return shipping will be the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us safely. We cannot be held responsible for items lost in the post.

5. Once we receive your returned item and verify that it meets the above conditions, we will process your exchange or full refund promptly.

* Please allow a few business days for a refund to reflect in your account.

* If you have any questions or need assistance with your return, our dedicated team of elves are always here to help. Simply reach out to us and we’ll guide you through the process to make it as smooth as possible.

Thank you for choosing DezzieG.